Problem gambling support.
We want our customers to enjoy their gambling experience with us and have established guidelines for our customers to follow.
For information on how to gamble responsibly and on dealing with problem gambling, visit www.gambleaware.co.uk. If you would like further advice or help with responsible gambling, contact one of the organisations below:
You will also find copies of the Responsible Gambling leaflet on display in all of our shops, or simply talk to a member of our shop teams. If you think you may have a problem with gambling and wish to stop or limit yourself, there are a number of options that you can follow.
You can choose to 'self-exclude' from our shops by completing a self-exclusion form and providing a photograph of yourself to enable us to identify you. Alternatively, you can contact our Retail self-exclusion telephone line on
0800 169 3352, if you do not wish to enter any of our shops. See our Information for Self-excluded Customers leaflet for more details.
For William Hill Online and Telephone customers, you can contact Customer Services on 0800 085 6296.
Account restrictions are available to William Hill Online account holders. It enables you to restrict access to certain products within www.williamhill.com, i.e. Casino, Poker, Vegas, Games, Bingo, Day Trader, Live Casino, and Skill games (not available on Sports, Virtual Betting or Lottery). Contact our Customer Services team on 0800 085 6296 for more details.
The deposit limit service is available to William Hill Online account holders only. It allows you to limit the amount of money that you are able to deposit into your account in any rolling 24-hour period. The amount may be revised at any time. However, any increase will be subject to a waiting period of 24 hours. To change your deposit limit, go to Update Account Details on the My Account section of the sports betting page, or contact Customer Services for any assistance.